We hope you enjoy your shopping experience with us! If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy below.
1. Return Conditions
We accept return requests within 30 days of receiving the product, provided the following conditions are met:
- The item must be in its original packaging, unused, unwashed, and undamaged.
- All tags and accessories must be intact.
- Non-returnable items: This includes items on sale, customized products, and some limited-edition items (as specified).
2. Return Process
If your item meets the return conditions, please follow these steps:
- Contact Customer Service: Reach out to our customer support team via email or phone, providing your order number, reason for return, and photos of the item.
- Confirm Return: We will review your return request within 1-3 business days and confirm via email if it meets the return conditions.
- Return the Item: Please send the item back to the return address provided in the email. Return shipping costs are the customer’s responsibility (we will cover shipping costs if the return is due to a quality issue).
3. Refunds
After we receive and inspect your return, we will process the refund within 7-10 business days. The refund will be issued to your original payment method, with the exact time depending on your payment provider.
- Credit Card Refunds: Usually appear in your account within 5-10 business days.
- Other Payment Methods: For example, e-wallets or third-party payment platforms, the refund time may vary based on the platform.
4. Exchange Policy
We currently do not offer direct exchanges. If you would like a different product, please process a return for a refund and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service within 48 hours of receiving the item. We will provide a replacement or other compensation as appropriate.
6. Contact Us
For any questions regarding returns or refunds, please contact us:
- Email: foeshow@foe518.com
- Phone: +86 199-2546-8358
Notes
- Ensure this policy complies with consumer protection laws in your country.
- This is a general policy template; you may adjust it to fit your specific return, refund, and exchange processes.